LupinFrench

Refunds

If something you bought here is not what you expected, you get your money back.

30 days, no questions
Write to contact@lupinfrench.com within 30 days of buying, from the address you paid with. The Stripe receipt you were emailed is enough to identify the purchase, but it is not required. You do not have to give a reason.
What you get back
The full price, on the same card or account you paid with. The refund is made in Stripe, which processed the payment, and the money usually shows up within 5 to 10 days, depending on your bank.
After the refund
Files cannot be taken back, so we simply ask you to delete them. There is no account to close: you never made one.
What it covers
The A1 book (PDF and EPUB) and anything else sold on this website. The Kindle edition bought on Amazon follows Amazon’s own returns policy.
Your legal rights
Under EU law, the 14-day right of withdrawal ends once a download starts, if you agreed to that at checkout. This guarantee is voluntary, goes further, and applies wherever you live.